Standard booking allows you to purchase an experience and choose a specific date and time, setting an appointment.

Flexi booking allows you to purchase an experience first and then redeem it at a later date by giving the experience provider your unique voucher code.

1. Choose an experience you would like to purchase.
2. When on the experience page, select your quantity and add-ons (if any).
3. Proceed with payment. 
4. Upon successful payment, the  icon will change to  
5. Click on the  icon to go to your account’s Experiences tab.
6. When in the experience tab, click on and find your purchased experience.
7. Click on , where you’ll then be brought to the Date & Time selection page.
8. Fill / Select the relevant fields and click confirm.
9.  Your desired date and time has been sent to the experience provider for confirmation. Once they have confirmed your booking, you will be informed via email.

1. Click on the icon to go to your account’s Experiences tab.
2. When in the experience tab, find the experience you would like to cancel.
3. Click on the cancel button  
4. Your experience is now cancelled. 
5. You may see your past cancellations in the “Cancelled” tab of your Experiences page.

Please note that for experiences with standard booking, upon the confirmation of your date & time, you will no longer have the option to cancel it.

When you’re in the “Checkout” page, you will see the following field:

Simply enter your promo code and click “Redeem” to apply your discounts and watch the prices drop!

1. Choose an experience you would like to purchase.
2. When on the experience page, select your quantity and add-ons (if any).
3. On the checkout page, you will see the text “Purchase as a gift” with a toggle switch
4. Turn the toggle on
5. You will be shown several text fields that will require you to fill in details of the gift recipient, which include their name, email, and phone number.
6. Please make sure to enter the correct email, as the gift will be given to their email inbox directly.
7. You may choose to add a message for the recipient. This is optional.
8. Once all the necessary fields are completed, proceed with payment. 
9. Upon successful payment, both you and your recipient will receive an email confirming your purchase. This process can take a few seconds to up to 10 minutes. 

1. Head to the YOLO home page.
2. When on the experience page, click on the “Use a Voucher” button  on the top left of your screen to go to the redemption page.
3. On the redemption page, there is a single empty text box that says “Enter your voucher code here”. Paste your unique redemption code there and click the “Next” button
4. If the redemption code was correct, you will be brought to a new page where it will show you your gift.
5. If the gift is a gift card, you will just have to fill in a few details on the page to sign up and the gift card given to you will be credited to your account. 
6. If the gift is an an experience, you will have two options. You may either redeem your gifted experience or choose to convert the experience into credits which can be used to purchase a different experience of your choosing. Choose one option that you want to do. 
7. Upon making your decision, several text fields will be presented to you to be filled in, including some that are needed to create your YOLO account. Please proceed to fill them in and submit them.
8. Upon successful submission, your experience will either be in your account, which you can see in your Experiences page, or converted into credits of equivalent value, which you can see credited to your Account Credits page.

If you already have a YOLO account, your gifted experiences will appear in your Experiences page, which can be accessed by clicking

If you were given a gift card instead, simply click the “Use a  Voucher” button on the home page and fill the unique redemption code you received via email.

On PC
When on the home page, take the following steps:

1. Click on the credits icon 
2. You should now be in the Account Credits page. Click the top up button
3. Specify the total number of credits you would like to purchase.
4. Click the continue button and proceed with payment. 
5. Upon successful payment, your credits should now be topped up.

On Mobile

When on the home page, take the following steps:

1. Click on the  icon on the bottom right of your screen.
2. Click on Account Credits.
3. You should now be in the Account Credits page. Click the top up button 
4. Specify the total number of credits you would like to purchase.
5. Click the continue button and proceed with payment. 
6. Upon successful payment, your credits should now be topped up.

On PC
When on the home page, take the following steps:

1. Click on Gift Vouchers on the navigation bar (it should be next to the purple YOLO logo). 
2. You should now be in the Gift Cards page. 
3. Click one of the gift card value options. Alternatively, you may specify your own gift card value by clicking “Other” 
   
4. Select the number of gift cards you’d like to send (up to 9).
5. You will be presented with text boxes that require you to provide information regarding the person receiving the gift (Name, phone number, email, optional message). 
6. Fill in the necessary details required.
7. Click “Checkout” and proceed with payment.
8. Upon successful payment, the recipient will receive an email regarding their gift.
9. You may see your history of gift card purchases in your account’s Gift Card Orders.

On Mobile

When on the home page, take the following steps:

1. Click on the  icon on the top right of your screen.
2. Click on Gift Vouchers.
3. You should now be in the Gift Cards page. 
4. Click one of the gift card value options. Alternatively, you may specify your own gift card value by clicking “Other” 
   
5. Select the number of gift cards you’d like to send (up to 9).
6. You will be presented with text boxes that require you to provide information regarding the person receiving the gift (Name, phone number, email, optional message). 
7. Fill in the necessary details required.
8. Click “Checkout” and proceed with payment.
9. Upon successful payment, the recipient will receive an email regarding their gift.
10. You may see your history of gift card purchases in your account’s Gift Card Orders.